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P-MAP LIBRARY
Video Tapes
To Serve The Public (ASB) A complete public service video presentation with a handbook of speech points and detailed informational brochures for the audience. Designed for use in speaking to civic and community groups.
Improving Client Relations - One Client at a Time (ASB/ABA) Video and lecture outline with post-video discussion questions. When presented as a seminar with a speaker to introduce and lead discussion of the materials, one hour CLE credit available.
Lawyer & Staff:A Team Approach to Avoiding Malpractice (Oregon State Bar Professional Liability Fund) How the attorney and staff can work together to increase client satisfaction and reduce the chances of error.
Lawyer Trust Accounts (Jay Foonberg) Foonberg, a lawyer and accountant, gives three 20 minute segments on trust accounting rules, different types of trust accounts and how to handle them, and using the trust account for unearned fees and retainers.
Preparing for Your Deposition (State Bar of Wisconsin) This short tape lets clients know what to expect when they give a deposition, and illustrates the major points to remember such as not volunteering information, thinking before you answer the question, etc.
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