Alabama State Bar
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P-MAP BIBLIOGRAPHY
Client Relations
Avoiding Pitfalls When Counseling the Elderly by Walter T. Burke The Compleat Lawyer - Spring 1998 (v. 15, no. 2)

Beyond the Words: Understanding What Your Client is Really Saying by Steven Keeva (ABA Journal - January 1999 , p. 60)

Client Quotient, The: The Top 10 Rules of Effective Client Communication by Michael P. Maslanka (Oregon State Bar Bulletin - June 2000, p. 9)

Communicating With Your Older Clients by Jeffrey L. Tolman The Compleat Lawyer - Spring 1998 (v. 15, no. 2)

Complete Satisfaction: Can Client Surveys Walk You Through the Extra Mile to Provide It? by Merry Neitlich Law Practice Management - July/August 1998, v. 24, no. 5)

Coping with Client Expectations in Divorce by James Kochalka The Florida Bar Journal, February 1998, p. 55

Don't Take Their Guff by Jill Schachner Chanen (ABA Journal, November 1999, p. 94) Sever ties with abusive clients before they ruin your practice or your life.

Helping Clients Heal: Lessons Lawyers Can Teach Clients About Spiritual Growth by Daniel B. Evans (Law Practice Management - October 1999, p. 42)

How to Handle Difficult Clients by Steven a. Meyerowitz (Pennsylvania Lawyer - July/August 2000, p. 30)

Introduction to AIDS Advocacy, An by Todd Polcher (GP Solo & Small Firm Lawyer - July/August 1999 - v. 16, no. 5)

Keeping Personal Injury Clients Happy by K. William Gibson Law Practice Management - May/June 1998 , p. 50

Maximizing Client Satisfaction by David N. Feldman (Law Practice Management - September 1997 - v. 23, no. 6)

Practicing Law with Customer Service by Gary W. Hutto Law Practice Management - May/June 1998 (v. 24, no. 4)

Reducing Client Relationships to Writing: Effective Legal Representation by Richard C. Reed (Res Gestae - August 1999, p. 24)

Representing a Mentally Disabled Client by J. Thomas Dalby (GP Solo & Small Firm Lawyer - July/August 1999 - v. 16, no. 5)

Resolutionlary View: 10 Principles for Developing the Attitude of Resolution by Stewart Levine (Law Practice Management - October 1999, p. 46)

Show Me the Money! No Collection, No Compensation by Edward Poll (The Compleat Lawyer - Fall 1997, v. 14, no. 4)

Ten Ways to Build Productive Relationships With Your Clients by Merrilyn Astin Tarlton (Law Practice Management - July/August 1997 - v. 23, no. 5)

Turning Lemons Into Lemonade by Sally J. Schmidt Law Practice Management - May/June 1998 (v. 24, no. 4)

When Actions Speak Louder Than Words Between the Sexes by Mary Stewart Mitchell (Law Practice Management, July/August 2000, p. 57)